Reliable Guidance for Your Billing and Account Queries

Clear answers to common questions about payment methods, invoicing, and account management are provided to ensure a seamless experience with your service.

Common questions about Billing & Accounts.

What is required on the day of installation?

On the day of installation, you just need to ensure that someone aged 18 or over is present at the property, there is clear access to the installation point where the connection will be set up, a nearby power socket is available for testing and powering the equipment, and any necessary permission from a landlord or building management is in place if you are renting; the technician will handle the full setup, connect your service, and test everything to make sure it is working properly before completing the installation.

When is my payment due?

Your payment is usually due on the date stated in your bill or invoice each month, and it is important to make the payment by or before that due date to avoid any service interruption; if you are on a monthly plan with Kerry Broadband, the billing cycle will remain consistent, and you will receive your bill in advance with clear details of the due date, amount, and payment methods, so you always know exactly when your next payment is required.

What if I miss my direct debit?

If you miss a direct debit payment, your bank will usually inform you that the payment was not processed, and Kerry Broadband will also notify you so you can arrange payment as soon as possible; in most cases you can still make the payment manually using the available payment methods to avoid any interruption of your service, but if the missed payment is not cleared within the given time, your service may be temporarily restricted until the outstanding balance is settled.

How do I change my debit details?

To change your direct debit details, you can contact Kerry Broadband customer support and provide your new bank account information, or request a direct debit mandate update form, which will allow you to securely replace your old payment details; once the new details are submitted and processed, your upcoming payments will be taken from the updated account, and it’s recommended to ensure the change is completed before your next billing date to avoid any payment issues.

What is the minimum contract?

The minimum contract for Kerry Broadband is 12 months, which is a legally binding agreement; if you cancel before the 12-month period ends, you are required to pay for the remaining balance of the contract along with a cancellation fee (around €25), so it’s important to complete the full minimum term unless you’re ready for early termination charges

Can I move my connection to my new house?

Yes, you can move your Kerry Broadband connection to your new house, but you will need to contact customer support in advance to check service availability at the new address and arrange a relocation; once confirmed, the team will help transfer your service and schedule a new installation if required, and in most cases your existin

Why am I asked for my ID number?

Your ID number is requested to verify your identity and protect your account from unauthorized access, ensure that all personal and billing information is correctly linked to the right customer, and comply with security and regulatory requirements; this helps Kerry Broadband safely process your orders, manage your account, and provide support without any risk of fraud or mistaken identity.

How do I top-up my Holiday Package?

You can top up your Holiday Package by logging into your Kerry Broadband customer account and going to Packages → Wireless → Holiday Package → Top Up option, where you can complete the payment and reactivate or extend your service; once done, it may take up to 24 hours for the top-up to fully activate on your connection.

How do I upgrade my service?

To upgrade your Kerry Broadband service, you need to contact their customer support and request a plan change; they will check what higher-speed or better packages are available at your address, guide you through the options, and apply the upgrade to your account, and in some cases they may need to schedule an engineer visit or update your equipment depending on the new service, with the change usually activating after confirmation and billing being adjusted from your next cycle onward.

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